TIVIT Cloud Software Program: Harri Kiander: Long-term User Research to Steer Strategic Design of a New Cloud Service
F-Secure has been developing cloud-based security software for several years. From protecting devices against malware we are currently expanding to protecting the irreplaceable content of people. F-Secure Content Anywhere is a simple and secure cloud service that backs up the content from user's devices and allows the user to access the content from any device, any time. In the course of developing Content Anywhere, we organized a long-term user study with a group of friendly users, who used the new cloud service with their devices. We benchmarked the new service against our earlier Online Backup service, to validate the new value proposition, users' mental model, and UX design conventions, and to identify areas for further improvement. The long-term user study was supported by an online focus group setting that allowed the development team to carry out an intimate dialog with the test users, to learn from their expectations, to gather their feedback, and to probe specific topics that were identified during the research project. In the presentation, we discuss the research method, it's applicability in cloud service design and development, and illustrate the Content Anywhere service.
Katso webinaari suorana 5.9. klo 15.00 osoitteesta https://connect.metropolia.fi/tivit_webinar/
tai myöhemmin: http://www.activityblog.fi